BOOKING POLICIES |
Policy Questions: call 828 389 CALL (2255)
The following policies govern use of all Booking services and promotions provided by Romantic Lake
Cruises. Please read the policies that apply to the service you are interested in before Booking.
Services not listed shall still be governed by other policies as shown herein.
The following policies govern use of all Booking services and promotions provided by Romantic Lake
Cruises. Please read the policies that apply to the service you are interested in before Booking.
Services not listed shall still be governed by other policies as shown herein.
Romantic Lake Cruises
The following policies govern use of all services by Rendezvous and Chatoogie Queen
Booking a Cruise
Cruises are purchased by booking. We do not take reservations. A booking means you are purchasing the cruise for a certain cruise
on a certain date at a certain time. Once you have purchased (booked your cruise) what you have purchased will have been sold to
you and can not be sold to any one else.
Arriving late or missing your cruise
If you miss your cruise because you arrived after the cruise departure or did not show up for your cruise you will not be rescheduled
and will have forfeited your payment. If you have ordered a cruise or cruise option for the boat for just your use Our Captains are
instructed to wait 30 minutes for you to show up. If you fail to show up and have not made prior arrangements by calling 828 389 2255
and receiving a cruise hold confirmation number your cruise will be canceled and you will forfeit your payment. If you have made prior
arrangements our Captain will wait for the length of your cruise time for you. Your cruise time will not be altered or adjusted you will
receive what time is left on your cruise. This means that if your cruise was from 6:00pm to 8:00 pm and you arrive at 7:30 your cruise
will be over at 8:00 pm. We do reserve the right at our sole discretion to offer you another cruise date or a certificate for a cruise to be
used during the season of your purchase on a date and time selected by you if available. We also may restart your cruise on your
arrival if you are late on a space available basis but we are under no obligation to do so. There may also be a charge for a cruise
restart of $50.00 at our sole discretion to defray the cost for additional Captain time to provide cruise services past your original
cruise Time There may also be a charge of $50.00 to reschedule your missed cruise at our discretion. Any food and beverage that
was to be provided will not be replaced on a cruise restart or missed cruise as all food is subject to health department regulations as
to the amount of time kept before disposal and no additional food is kept on board. Food is served Gondola style and depending on
your arrival may have had to be disposed of for your health and food safety.
The following policies govern use of all services by Rendezvous and Chatoogie Queen
Booking a Cruise
Cruises are purchased by booking. We do not take reservations. A booking means you are purchasing the cruise for a certain cruise
on a certain date at a certain time. Once you have purchased (booked your cruise) what you have purchased will have been sold to
you and can not be sold to any one else.
Arriving late or missing your cruise
If you miss your cruise because you arrived after the cruise departure or did not show up for your cruise you will not be rescheduled
and will have forfeited your payment. If you have ordered a cruise or cruise option for the boat for just your use Our Captains are
instructed to wait 30 minutes for you to show up. If you fail to show up and have not made prior arrangements by calling 828 389 2255
and receiving a cruise hold confirmation number your cruise will be canceled and you will forfeit your payment. If you have made prior
arrangements our Captain will wait for the length of your cruise time for you. Your cruise time will not be altered or adjusted you will
receive what time is left on your cruise. This means that if your cruise was from 6:00pm to 8:00 pm and you arrive at 7:30 your cruise
will be over at 8:00 pm. We do reserve the right at our sole discretion to offer you another cruise date or a certificate for a cruise to be
used during the season of your purchase on a date and time selected by you if available. We also may restart your cruise on your
arrival if you are late on a space available basis but we are under no obligation to do so. There may also be a charge for a cruise
restart of $50.00 at our sole discretion to defray the cost for additional Captain time to provide cruise services past your original
cruise Time There may also be a charge of $50.00 to reschedule your missed cruise at our discretion. Any food and beverage that
was to be provided will not be replaced on a cruise restart or missed cruise as all food is subject to health department regulations as
to the amount of time kept before disposal and no additional food is kept on board. Food is served Gondola style and depending on
your arrival may have had to be disposed of for your health and food safety.
Company Cancellations
Any Cruise canceled by Romantic Lake Cruises for Mechanical Problems, Severe Weather, or other inability to safely operate the
vessel before the start of the cruise shall entitle you to a full refund or a cruise upgrade for use during the season of purchase or the
following season. This is your only recourse and you agree by booking a cruise that this policy is acceptable to you as full accord and
satisfaction in the event of a cancellation prior to the start of a cruise. If your cruise has started and you are on the Lake when a
Captain makes the decision to cancel your cruise for Severe Weather or Mechanical Problems you will be issued a cruise certificate
good for the season of purchase or the next season following the season of purchase. There will be no additional charges and any
food or beverage originally ordered shall be replaced at no cost if still available or a comparable substitute will be provided on the
cruise taken in keeping with the certificate. Cruise Certificates have no dollar value, are not transferable and may not be sold, traded,
or given to any other person. Only the person originally issued the certificate may use it as stated on the face of the certificate. No
cruise certificate or refund shall be given for trip cancellations for violation of any rule, standard or provision in the signed agreement
between the purchaser and Romantic lake Cruises. All purchasers are required to complete and sign the Release Waivers and Rules
Agreement. Failure or refusal to sign the agreement shall be treated as a company cancellation for cause and no refund or
rescheduling will be offered or issued. Failure to follow the lawful directions of the Captain as to seating, weight, load distribution or
other terms and conditions of your passage as found in your signed Romantic Lake Cruises Liability Release,Waivers and Rules
Agreement shall at the sole discretion of the Captain be cause to terminate your cruise, There will be no refund due you and no
obligation to reschedule your cruise for you and there may be additional charges as found in the agreement.
Any Cruise canceled by Romantic Lake Cruises for Mechanical Problems, Severe Weather, or other inability to safely operate the
vessel before the start of the cruise shall entitle you to a full refund or a cruise upgrade for use during the season of purchase or the
following season. This is your only recourse and you agree by booking a cruise that this policy is acceptable to you as full accord and
satisfaction in the event of a cancellation prior to the start of a cruise. If your cruise has started and you are on the Lake when a
Captain makes the decision to cancel your cruise for Severe Weather or Mechanical Problems you will be issued a cruise certificate
good for the season of purchase or the next season following the season of purchase. There will be no additional charges and any
food or beverage originally ordered shall be replaced at no cost if still available or a comparable substitute will be provided on the
cruise taken in keeping with the certificate. Cruise Certificates have no dollar value, are not transferable and may not be sold, traded,
or given to any other person. Only the person originally issued the certificate may use it as stated on the face of the certificate. No
cruise certificate or refund shall be given for trip cancellations for violation of any rule, standard or provision in the signed agreement
between the purchaser and Romantic lake Cruises. All purchasers are required to complete and sign the Release Waivers and Rules
Agreement. Failure or refusal to sign the agreement shall be treated as a company cancellation for cause and no refund or
rescheduling will be offered or issued. Failure to follow the lawful directions of the Captain as to seating, weight, load distribution or
other terms and conditions of your passage as found in your signed Romantic Lake Cruises Liability Release,Waivers and Rules
Agreement shall at the sole discretion of the Captain be cause to terminate your cruise, There will be no refund due you and no
obligation to reschedule your cruise for you and there may be additional charges as found in the agreement.
Refunds
Refunds are issued in keeping with the foregoing provisions. No refunds are given for a cruise cancellation request by you on the day
of the cruise for any reason. Changing your mind or an inclement day are not reasons for refunds. Any refund other than those
contained in these policies shall be at the sole discretion of Romantic Lake Cruises who shall have no obligation to offer or provide
such refund but may do so in its sole discretion and may require documentation prior to any refund. No refund is issued or offered
without a confirmation number from Romantic Lake Cruises which is issued in a writing. If you do not have a written confirmation
number supplied by Romantic Lake Cruises and verified by an officer of the company you do not have a refund issued to you.
If you do not accept these policies do not book a cruise as your booking of a cruise will be your agreement that you accept these
policies as written and agree to be bound by them. No oral promises, statements or other forms of communication not in a writing
shall be void and of no force and effect. Only a written agreement signed between the parties shall act to amend this agreement. You
also agree that this agreement and any amendment thereto shall be construed in keeping with the Laws of the State of Georgia and
shall be adjudicated in the State of Georgia for any claim relative to these policies listed above. This policy applies to all watercraft
operated by Romantic Lake Cruises including but not limited to the Rendezvous, the Chatoogie queen and the float along canoe.
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Refunds are issued in keeping with the foregoing provisions. No refunds are given for a cruise cancellation request by you on the day
of the cruise for any reason. Changing your mind or an inclement day are not reasons for refunds. Any refund other than those
contained in these policies shall be at the sole discretion of Romantic Lake Cruises who shall have no obligation to offer or provide
such refund but may do so in its sole discretion and may require documentation prior to any refund. No refund is issued or offered
without a confirmation number from Romantic Lake Cruises which is issued in a writing. If you do not have a written confirmation
number supplied by Romantic Lake Cruises and verified by an officer of the company you do not have a refund issued to you.
If you do not accept these policies do not book a cruise as your booking of a cruise will be your agreement that you accept these
policies as written and agree to be bound by them. No oral promises, statements or other forms of communication not in a writing
shall be void and of no force and effect. Only a written agreement signed between the parties shall act to amend this agreement. You
also agree that this agreement and any amendment thereto shall be construed in keeping with the Laws of the State of Georgia and
shall be adjudicated in the State of Georgia for any claim relative to these policies listed above. This policy applies to all watercraft
operated by Romantic Lake Cruises including but not limited to the Rendezvous, the Chatoogie queen and the float along canoe.
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Magical Mountain Motor Tours
The following policies govern use of all services provided by Magical Mountain Motor Tours.
Booking a Tour Tours are purchased by booking. We do not take reservations. A booking means you purchase the tour for a
certain type of tour on a specific date at a specific time. Once you have purchased a tour, (booked your tour ) what you have
purchased will have been sold to you and can not be sold to anyone else.
Arriving Late or Missing your Tour. Failure to arrive on time for your tour or to be at the pickup destination on time shall result
in a forfeit of your payment after 30 minutes. After 30 minutes you are considered as missing your tour and our Chauffeur will leave.
Our Chauffeur is not authorized to reschedule your tour.
If you give prior notice that you will be late for any reason your arrival time will be deducted from your tour time and if you are too late
your tour will be canceled and your payment forfeited as all tours are unique and require a certain amount of time to complete.
Generally after 45 minutes you will be unable to complete a tour without modifications. If you agree to modify your tour to complete
within the alloted time for your tour your tour will be for the remainder of your allotted time. What is modified in your tour will be
decided by Magical Mountain Motor Tours in its sole discretion. This means some site or sites will not be seen and/or some amenity
or amenities will not be offered such as lunch, a pamper service etc. If you do not agree to a modification your tour will be canceled,
you will forfeit your payment and you agree that this is the accord and satisfaction between you and Magical Mountain Motor Tours
and that you will have no other recourse.
It is our goal and our intent to transport you as promised in your confirmation email or other writing and we will attempt to
accommodate you within reason but each trip is timed and offered based on our assessment of time, mileage and other criterion and
it is required that the trip complete on time and you agree to arrive on time and stay on the schedule as directed by your chauffeur.
There are no refunds on Motor Tours. A tour certificate may be issued in the sole discretion of Magical Mountain Motor Tours but
there is no obligation to make this offer to you if you miss your Tour or arrive too late to successfully complete your tour and/or
refuse to modify your tour.
The following policies govern use of all services provided by Magical Mountain Motor Tours.
Booking a Tour Tours are purchased by booking. We do not take reservations. A booking means you purchase the tour for a
certain type of tour on a specific date at a specific time. Once you have purchased a tour, (booked your tour ) what you have
purchased will have been sold to you and can not be sold to anyone else.
Arriving Late or Missing your Tour. Failure to arrive on time for your tour or to be at the pickup destination on time shall result
in a forfeit of your payment after 30 minutes. After 30 minutes you are considered as missing your tour and our Chauffeur will leave.
Our Chauffeur is not authorized to reschedule your tour.
If you give prior notice that you will be late for any reason your arrival time will be deducted from your tour time and if you are too late
your tour will be canceled and your payment forfeited as all tours are unique and require a certain amount of time to complete.
Generally after 45 minutes you will be unable to complete a tour without modifications. If you agree to modify your tour to complete
within the alloted time for your tour your tour will be for the remainder of your allotted time. What is modified in your tour will be
decided by Magical Mountain Motor Tours in its sole discretion. This means some site or sites will not be seen and/or some amenity
or amenities will not be offered such as lunch, a pamper service etc. If you do not agree to a modification your tour will be canceled,
you will forfeit your payment and you agree that this is the accord and satisfaction between you and Magical Mountain Motor Tours
and that you will have no other recourse.
It is our goal and our intent to transport you as promised in your confirmation email or other writing and we will attempt to
accommodate you within reason but each trip is timed and offered based on our assessment of time, mileage and other criterion and
it is required that the trip complete on time and you agree to arrive on time and stay on the schedule as directed by your chauffeur.
There are no refunds on Motor Tours. A tour certificate may be issued in the sole discretion of Magical Mountain Motor Tours but
there is no obligation to make this offer to you if you miss your Tour or arrive too late to successfully complete your tour and/or
refuse to modify your tour.
Company Cancellations Any Tour canceled by Magical Mountain Motor Tours for Mechanical Problems, Severe Weather, or
other inability to safely operate a vehicle before the start of the tour shall entitle you to a full refund or a tour upgrade for use during
the season of purchase or the following season. This is your only recourse and you agree by booking a tour that this policy is
acceptable to you as full accord and satisfaction in the event of a cancellation prior to the start of a tour. If your tour has started and
you are en route or at a location when a Chauffeur makes the decision to cancel your tour for Severe Weather or Mechanical
Problems you will be issued a tour certificate good for the season of purchase or the next season following the season of purchase.
The decision to provide you with a refund or certificate will act to cancel any and all obligations to you and the tour will terminate at
that time. There will be no additional charges for any food or beverage originally ordered or offered and said food or beverage shall be
replaced at no cost if still available or a comparable substitute will be provided on the tour taken in keeping with the certificate. Tour
Certificates have no dollar value, are not transferable and may not be sold, traded, or given to any other person. Only the person
originally issued the certificate may use it as stated on the face of the certificate. No tour certificate or refund shall be given for trip
cancellations for violation of any rule, standard or provision in the signed agreement between the purchaser and Magical Mountain
Motor Tours. All purchasers are required to complete and sign the Release Waivers and Rules Agreement. Failure or refusal to sign
the agreement shall be treated as a company cancellation for cause and no refund or rescheduling will be offered or issued. Failure to
follow the lawful directions of the Chauffeur as to seating, weight, load distribution or other terms and conditions of your tour as found
in your signed Magical Mountain Motor Tours Liability Release,Waivers and Rules Agreement shall at the sole discretion of the
Chauffeur be cause to terminate your tour, There will be no refund due you and no obligation to reschedule your tour for you and there
may be additional charges as found in the agreement. Magical Mountain Motor Tours shall have the right to substitute equipment to a
larger or smaller vehicle or vehicle of a different type or use a different provider in its sole discretion to better enable it to provide
service to you in the event of Mechanical Break down, Severe Weather or extreme traffic or other unforeseen conditions or conditions
beyond its scope and control.
other inability to safely operate a vehicle before the start of the tour shall entitle you to a full refund or a tour upgrade for use during
the season of purchase or the following season. This is your only recourse and you agree by booking a tour that this policy is
acceptable to you as full accord and satisfaction in the event of a cancellation prior to the start of a tour. If your tour has started and
you are en route or at a location when a Chauffeur makes the decision to cancel your tour for Severe Weather or Mechanical
Problems you will be issued a tour certificate good for the season of purchase or the next season following the season of purchase.
The decision to provide you with a refund or certificate will act to cancel any and all obligations to you and the tour will terminate at
that time. There will be no additional charges for any food or beverage originally ordered or offered and said food or beverage shall be
replaced at no cost if still available or a comparable substitute will be provided on the tour taken in keeping with the certificate. Tour
Certificates have no dollar value, are not transferable and may not be sold, traded, or given to any other person. Only the person
originally issued the certificate may use it as stated on the face of the certificate. No tour certificate or refund shall be given for trip
cancellations for violation of any rule, standard or provision in the signed agreement between the purchaser and Magical Mountain
Motor Tours. All purchasers are required to complete and sign the Release Waivers and Rules Agreement. Failure or refusal to sign
the agreement shall be treated as a company cancellation for cause and no refund or rescheduling will be offered or issued. Failure to
follow the lawful directions of the Chauffeur as to seating, weight, load distribution or other terms and conditions of your tour as found
in your signed Magical Mountain Motor Tours Liability Release,Waivers and Rules Agreement shall at the sole discretion of the
Chauffeur be cause to terminate your tour, There will be no refund due you and no obligation to reschedule your tour for you and there
may be additional charges as found in the agreement. Magical Mountain Motor Tours shall have the right to substitute equipment to a
larger or smaller vehicle or vehicle of a different type or use a different provider in its sole discretion to better enable it to provide
service to you in the event of Mechanical Break down, Severe Weather or extreme traffic or other unforeseen conditions or conditions
beyond its scope and control.
Refunds Refunds: Refunds are issued in keeping with the foregoing provisions. No refunds are given for a tour cancellation request
by you on the day of the tour for any reason. Changing your mind or an inclement day are not reasons for refunds. Any refund other
than those contained in these policies shall be at the sole discretion of Magical Mountain Motor Tours who shall have no obligation to
offer or provide such refund but may do so in its sole discretion and may require documentation prior to any refund. No refund is
issued or offered without a confirmation number from Magical Mountain Motor Tours which is issued in a writing. If you do not have a
written confirmation number supplied by Magical Mountain Motor Tours and verified by an officer of the company you do not have a
refund issued to you.
If you do not accept these policies do not book a tour as your booking of a tour will be your agreement that you accept these policies
as written and agree to be bound by them. No oral promises, statements or other forms of communication not in a writing shall be
void and of no force and effect. Only a written agreement signed between the parties shall act to amend this agreement. You also
agree that this agreement and any amendment thereto shall be construed in keeping with the Laws of the State of Georgia and shall
be adjudicated in the State of Georgia for any claim relative to these policies listed above. This policy applies to all vehicles operated
by Magical Mountain Motor Tours including but not limited to Limousine, Luxury car and back road sedans.
It is our goal and our intent to transport you as promised in your confirmation email or other writing and we will attempt to
accommodate you within reason but each trip is timed and offered based on our assessment of time, mileage and other criterion and
it is required that the trip complete on time and you agree to arrive on time and stay on the schedule as directed by your chauffeur.
There are no refunds on Motor Tours. A tour certificate may be issued in the sole discretion of Magical Mountain Motor Tours but
there is no obligation to make this offer to you if you miss your Tour or arrive too late to successfully complete your tour and/or refuse
to modify your tour.
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by you on the day of the tour for any reason. Changing your mind or an inclement day are not reasons for refunds. Any refund other
than those contained in these policies shall be at the sole discretion of Magical Mountain Motor Tours who shall have no obligation to
offer or provide such refund but may do so in its sole discretion and may require documentation prior to any refund. No refund is
issued or offered without a confirmation number from Magical Mountain Motor Tours which is issued in a writing. If you do not have a
written confirmation number supplied by Magical Mountain Motor Tours and verified by an officer of the company you do not have a
refund issued to you.
If you do not accept these policies do not book a tour as your booking of a tour will be your agreement that you accept these policies
as written and agree to be bound by them. No oral promises, statements or other forms of communication not in a writing shall be
void and of no force and effect. Only a written agreement signed between the parties shall act to amend this agreement. You also
agree that this agreement and any amendment thereto shall be construed in keeping with the Laws of the State of Georgia and shall
be adjudicated in the State of Georgia for any claim relative to these policies listed above. This policy applies to all vehicles operated
by Magical Mountain Motor Tours including but not limited to Limousine, Luxury car and back road sedans.
It is our goal and our intent to transport you as promised in your confirmation email or other writing and we will attempt to
accommodate you within reason but each trip is timed and offered based on our assessment of time, mileage and other criterion and
it is required that the trip complete on time and you agree to arrive on time and stay on the schedule as directed by your chauffeur.
There are no refunds on Motor Tours. A tour certificate may be issued in the sole discretion of Magical Mountain Motor Tours but
there is no obligation to make this offer to you if you miss your Tour or arrive too late to successfully complete your tour and/or refuse
to modify your tour.
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Simple Pleasures Teddy Bear Cottage Captain's Cottage
The following policies govern the use of all services provided by Simple Pleasures, the Teddy Bear
Cottage and the Captain's Cottage.
All offerings are small vacation rentals that limits offerings to no more than 6 guests each(unless in the group making the original
booking ), by design. Cancellations affect us more than a larger guest accommodation. We do not overbook and we do not shuffle our
guests. This means that when you purchase, ( book) a rental with us your accommodation is yours on a specific date and time for the
number of days you wish to rent in keeping with our offerings. Please read our policies to avoid misunderstandings as to refunds and
Guest certificates as once you have booked your vacation rental you are agreeing to these policies. If you do not wish to agree to
these policies do not book a vacation rental with us as your booking constitutes agreement to accept these policies. You will also be
required to sign an agreement with us as required by the State Of North Carolina upon your arrival. Other waivers etc may also apply
depending on the services purchased in keeping with various Federal, State and Insurance requirements etc. CSA Travel insurance is
offered to protect your trip in the event of canceled flights, emergency evacuations and other circumstances that could affect your
vacation, get away or booking. Our Free Planner will assist you with contact information upon request when you book your stay or you
may call: 1 800 554 9839 or web: www.csatravelprotection.com
Booking your vacation or getaway rental Rentals are purchased by booking. We do not take reservations. A booking
means you purchase the vacation rental for a certain number of days starting on a specific date at a specific time. Once you have
purchased your rental , (booked your rental ) what you have purchased will have been sold to you and can not be sold to anyone else.
Arriving Early, Late or no show
Check In Time Check in time is 4:00 PM at Simple Pleasures, The Teddy Bear Cottage and the Captain's House.
Check Out Time Check out time is 11:00 AM at Simple Pleasures, The Teddy Bear Cottage and the Captain's House.
Early Check ins and Late Check outs May be available based on scheduling. An additional fee may be charged.
Check in Times Check ins are accepted as above until 10:00 PM After 10:00 PM An additional fee may be charged.
No Show Problems affecting your arrival? No worries, Once you are booked your lodging will not be rented to anyone else.
The following policies govern the use of all services provided by Simple Pleasures, the Teddy Bear
Cottage and the Captain's Cottage.
All offerings are small vacation rentals that limits offerings to no more than 6 guests each(unless in the group making the original
booking ), by design. Cancellations affect us more than a larger guest accommodation. We do not overbook and we do not shuffle our
guests. This means that when you purchase, ( book) a rental with us your accommodation is yours on a specific date and time for the
number of days you wish to rent in keeping with our offerings. Please read our policies to avoid misunderstandings as to refunds and
Guest certificates as once you have booked your vacation rental you are agreeing to these policies. If you do not wish to agree to
these policies do not book a vacation rental with us as your booking constitutes agreement to accept these policies. You will also be
required to sign an agreement with us as required by the State Of North Carolina upon your arrival. Other waivers etc may also apply
depending on the services purchased in keeping with various Federal, State and Insurance requirements etc. CSA Travel insurance is
offered to protect your trip in the event of canceled flights, emergency evacuations and other circumstances that could affect your
vacation, get away or booking. Our Free Planner will assist you with contact information upon request when you book your stay or you
may call: 1 800 554 9839 or web: www.csatravelprotection.com
Booking your vacation or getaway rental Rentals are purchased by booking. We do not take reservations. A booking
means you purchase the vacation rental for a certain number of days starting on a specific date at a specific time. Once you have
purchased your rental , (booked your rental ) what you have purchased will have been sold to you and can not be sold to anyone else.
Arriving Early, Late or no show
Check In Time Check in time is 4:00 PM at Simple Pleasures, The Teddy Bear Cottage and the Captain's House.
Check Out Time Check out time is 11:00 AM at Simple Pleasures, The Teddy Bear Cottage and the Captain's House.
Early Check ins and Late Check outs May be available based on scheduling. An additional fee may be charged.
Check in Times Check ins are accepted as above until 10:00 PM After 10:00 PM An additional fee may be charged.
No Show Problems affecting your arrival? No worries, Once you are booked your lodging will not be rented to anyone else.
Company Cancellations We have never had to cancel a stay however, we reserve the right to cancel your stay in our sole
discretion without recourse by you as full accord and satisfaction upon a full refund by us if you have not commenced your stay for
weather, facility problems, acts of God or unforeseen circumstances beyond our control. We are not obligated to cancel your stay
and insurance is available to protect your trip from CSA or from a carrier of your choice.( Information above) in keeping with a policy
as purchased by you. We are not affiliated with or receive any monies or other benefits from CSA or any other insurance carrier and
this information is provided for your information only in accordance with state law. Declined Credit does not relieve you of your
booking agreement and we are not obligated to cancel your stay. Cancellation by you may only be done in keeping with these policies.
Please be sure you have the funds before booking with us. As a courtesy to you at our option we will continue to run your card as long
as you are booked with us when it has been declined to avoid canceling your booking.
If it is necessary for us to cancel the remainder of your stay in progress you will be compensated by your travel insurance carrier in
keeping with your policy. In our sole discretion and with no obligation to do so you may charged only for the services received and be
given a pro rated refund for the unused portion of your stay or an upgraded guest certificate at our sole discretion. We also have the
right to evict and to cancel your stay without a refund or issuance of a guest certificate for failure to follow your rental agreement
and/or our company policies.
discretion without recourse by you as full accord and satisfaction upon a full refund by us if you have not commenced your stay for
weather, facility problems, acts of God or unforeseen circumstances beyond our control. We are not obligated to cancel your stay
and insurance is available to protect your trip from CSA or from a carrier of your choice.( Information above) in keeping with a policy
as purchased by you. We are not affiliated with or receive any monies or other benefits from CSA or any other insurance carrier and
this information is provided for your information only in accordance with state law. Declined Credit does not relieve you of your
booking agreement and we are not obligated to cancel your stay. Cancellation by you may only be done in keeping with these policies.
Please be sure you have the funds before booking with us. As a courtesy to you at our option we will continue to run your card as long
as you are booked with us when it has been declined to avoid canceling your booking.
If it is necessary for us to cancel the remainder of your stay in progress you will be compensated by your travel insurance carrier in
keeping with your policy. In our sole discretion and with no obligation to do so you may charged only for the services received and be
given a pro rated refund for the unused portion of your stay or an upgraded guest certificate at our sole discretion. We also have the
right to evict and to cancel your stay without a refund or issuance of a guest certificate for failure to follow your rental agreement
and/or our company policies.
Refunds We provide a 100% refund if we cancel your accommodation in keeping with our company cancellation policy. We provide
a 100% refund less a $150.00 cancellation fee if you wish to cancel for any reason provided we can rent your lodging for the same
time, date and package or other package for the same amount of money as you purchased by advertising for you at no charge on our
Internet page. If we have to take a lesser amount or amend the services to re rent your purchase your refund, if any will be adjusted
accordingly. You may give your accommodation usage to someone else that is acceptable to us for your lodging and package as was
your agreement with us but you shall remain responsible for the billing and all terms and conditions of your booking in the event of
non payment and/or non compliance. Your refund or partial refund will be delayed until payment is received in our bank from the new
guest's bank and our policies have been complied with by your replacement guests. If we have re rented you may not offer a
substitute guest after the date of the re rental by us for any reason.
a 100% refund less a $150.00 cancellation fee if you wish to cancel for any reason provided we can rent your lodging for the same
time, date and package or other package for the same amount of money as you purchased by advertising for you at no charge on our
Internet page. If we have to take a lesser amount or amend the services to re rent your purchase your refund, if any will be adjusted
accordingly. You may give your accommodation usage to someone else that is acceptable to us for your lodging and package as was
your agreement with us but you shall remain responsible for the billing and all terms and conditions of your booking in the event of
non payment and/or non compliance. Your refund or partial refund will be delayed until payment is received in our bank from the new
guest's bank and our policies have been complied with by your replacement guests. If we have re rented you may not offer a
substitute guest after the date of the re rental by us for any reason.
Guests: We regret having to have this policy. It is the direct result of abuse by a very small number of guests. You are renting a
vacation rental for the dates you have paid for and for the number of guests in your agreement. You are not permitted to have other
overnight guests, children, or pets on the premises at Simple Pleasures without permission. Permission for overnight guests only at
Simple Pleasures and children or overnight guests at the Teddy Bear cottage or the Captain's Cottage may be obtained by calling 828
389 CALL (2255) and getting a guest confirmation number and paying for the guest or guests. Additional guests are charged a fee of
$50.00 per night per guest for lodging only. Children and Pets are not permitted on the premises at Simple Pleasures as this is an
adult facility. Children and other guests are permitted at the Teddy Bear Cottage or Captain's Cottage for the same fee amount per
guest per night for lodging only as is charged at Simple Pleasures. Pets are not permitted in either the Teddy Bear Cottage, Simple
Pleasures or The Captain's Cottage or in any conveyance or at any function or on the grounds at either location. Violation of this policy
will result in immediate eviction and loss of all monies paid and not yet earned for all services and lodging as liquidated damages as
well as an additional de fleaing and cleaning and deodorizing charge. Minimum charge $150.00 Please help us keep rates low and
avoid problems for you or our other guests by following your agreement. Our goal is not to be police men or to watch your every move
but we cater to guests who do not want pets around them and do not want children in the adult facilities and we respect that wish.
Our Teddy Bear Cottage does accept children as agreed or as paid for but we reserve the right to limit the number of children or
guests and/or to comply with Federal and State law, Local ordinances Insurance requirements etc. that apply to every lodging facility
in this state. We use plain language so you understand what you are agreeing to and that we are serious about our policies as they
are for your health and safety and fun. We are not for everybody. Just those that want a clean, cozy comfortable place at an affordable
price and to that end this policy was written and will be followed
vacation rental for the dates you have paid for and for the number of guests in your agreement. You are not permitted to have other
overnight guests, children, or pets on the premises at Simple Pleasures without permission. Permission for overnight guests only at
Simple Pleasures and children or overnight guests at the Teddy Bear cottage or the Captain's Cottage may be obtained by calling 828
389 CALL (2255) and getting a guest confirmation number and paying for the guest or guests. Additional guests are charged a fee of
$50.00 per night per guest for lodging only. Children and Pets are not permitted on the premises at Simple Pleasures as this is an
adult facility. Children and other guests are permitted at the Teddy Bear Cottage or Captain's Cottage for the same fee amount per
guest per night for lodging only as is charged at Simple Pleasures. Pets are not permitted in either the Teddy Bear Cottage, Simple
Pleasures or The Captain's Cottage or in any conveyance or at any function or on the grounds at either location. Violation of this policy
will result in immediate eviction and loss of all monies paid and not yet earned for all services and lodging as liquidated damages as
well as an additional de fleaing and cleaning and deodorizing charge. Minimum charge $150.00 Please help us keep rates low and
avoid problems for you or our other guests by following your agreement. Our goal is not to be police men or to watch your every move
but we cater to guests who do not want pets around them and do not want children in the adult facilities and we respect that wish.
Our Teddy Bear Cottage does accept children as agreed or as paid for but we reserve the right to limit the number of children or
guests and/or to comply with Federal and State law, Local ordinances Insurance requirements etc. that apply to every lodging facility
in this state. We use plain language so you understand what you are agreeing to and that we are serious about our policies as they
are for your health and safety and fun. We are not for everybody. Just those that want a clean, cozy comfortable place at an affordable
price and to that end this policy was written and will be followed
Tobacco use We are a non smoking facility at all locations and subscribe to the clean air program. Use of Tobacco products is
restricted to and not permitted in the Grill area or in any other place including your lodging, the grounds or in any conveyance or
function at either location. Please comply with this policy as failure to comply will result in a cleaning and deodorizing fee. Minimum
charge $150.00.Smoking includes all tobacco products( and or tobacco paraphernalia. Evidence of smoking or the odor of smoke
shall invoke this policy. If you paid by credit or debit card your card will be charged for this cleaning.
Hot Tub Use: We provide a private hot tub room for our guests at Simple Pleasures. The hot tub is cleaned, disinfected, and refilled
with the best products that won't turn your hair green or irritate normal skin. We do this before each stay and it is done after guests
leave so that you are using clean fresh treated water for your enjoyment. Bodily fluids are not permitted in the tub. The tub is checked
before cleaning upon guest checkout with a special scanner and before check in if you request it. If the scanner shows the presence
of bodily fluids you will be charged and you agree to pay by your use of the tub $150.00 for specialized cleaning and sanitizing to
remove bodily fluids and residue from the tub, lines and pumps.You agree that If you paid by credit or debit card your card will be
charged for this cleaning. You may request to observe the scan by written request upon checkout. Hot tub privileges are not provided
for TB cottage.
Premises We can provide cleaning or refreshing services or you can clean the premises. We charge $50.00 for standard cleaning.
Appliance cleaning is $25.00 each. Carpet cleaning is extra. You are responsible for all damage and returning the premises in the
condition in which you rented it. . We also provide an inventory list. Please check to be sure all items on the list are physically in your
lodging. We prosecute for theft and by booking with us you agree that we shall charge your credit card for any of the above without
offset as shown or at cost plus. We offer a move in and move out inspection upon request. Please Initial the box on your rental
agreement if you wish to have these inspections .We encourage you to have inspections for your own benefit and to avoid
misunderstandings.
Drug Use: We do not tolerate the use of illegal drugs or the abuse of prescribed or over the counter drugs on our premises or
grounds or you staying on our premises or grounds if under the influence of any drug or intoxication whether as a result of consuming
such drugs or, beverages on or off our premises or grounds that would cause you to violate this policy. Police intervention is used.
Theft: We prosecute for theft. We will give you the benefit of the doubt and bill your credit or debit card for any item missing from our
premises that you are renting. You are welcome to be part of our exit inventory check upon request in writing at checkout. Robes are
billed at $100.00 each. Linens at $100.00 per set. Towels at $15.00 each, Wash cloths at $10.00 each. Do not use Linens, Robes,
towels, wash cloths etc. for makeup removal or shoe cleaning etc. to avoid paying for them.
Personal Possessions For your personal safety and the safety of your possessions keep your door locked and remember to please
lock your door when you leave the premises and/or when you checkout. You are responsible for your valuables just as you would be in
your own home so please use common sense and caution. Safe deposit boxes may be rented at the local bank if you have large sums
of money , expensive jewelry, etc. We are not responsible for lost or stolen valuables or possessions. Please check to be sure you
have all of your possessions when you check out. There is a $25.00 charge as well as the cost of returning left possessions to you. All
possessions are returned at your expense. Your credit card will be charged and by booking with us you agree to this charge for left
possessions. Unless we receive a request from you in writing you agree any and all left possessions shall be deemed abandoned and
disposed of as we see fit which includes donating them to a local charity etc. without restriction as to disposition by you within 10
calendar days after the date of your checkout. We have no obligation to look for possessions but if in the course of our normal
business we find a possession and can identify the left possession as yours we will attempt one phone call or email to advise you
that you have left a possession on our premises before disposition. Please check to see that you have all of your possessions when
you leave or promptly notify us as to a left possession. We have a non access safe on the premises for your valuables upon request.
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restricted to and not permitted in the Grill area or in any other place including your lodging, the grounds or in any conveyance or
function at either location. Please comply with this policy as failure to comply will result in a cleaning and deodorizing fee. Minimum
charge $150.00.Smoking includes all tobacco products( and or tobacco paraphernalia. Evidence of smoking or the odor of smoke
shall invoke this policy. If you paid by credit or debit card your card will be charged for this cleaning.
Hot Tub Use: We provide a private hot tub room for our guests at Simple Pleasures. The hot tub is cleaned, disinfected, and refilled
with the best products that won't turn your hair green or irritate normal skin. We do this before each stay and it is done after guests
leave so that you are using clean fresh treated water for your enjoyment. Bodily fluids are not permitted in the tub. The tub is checked
before cleaning upon guest checkout with a special scanner and before check in if you request it. If the scanner shows the presence
of bodily fluids you will be charged and you agree to pay by your use of the tub $150.00 for specialized cleaning and sanitizing to
remove bodily fluids and residue from the tub, lines and pumps.You agree that If you paid by credit or debit card your card will be
charged for this cleaning. You may request to observe the scan by written request upon checkout. Hot tub privileges are not provided
for TB cottage.
Premises We can provide cleaning or refreshing services or you can clean the premises. We charge $50.00 for standard cleaning.
Appliance cleaning is $25.00 each. Carpet cleaning is extra. You are responsible for all damage and returning the premises in the
condition in which you rented it. . We also provide an inventory list. Please check to be sure all items on the list are physically in your
lodging. We prosecute for theft and by booking with us you agree that we shall charge your credit card for any of the above without
offset as shown or at cost plus. We offer a move in and move out inspection upon request. Please Initial the box on your rental
agreement if you wish to have these inspections .We encourage you to have inspections for your own benefit and to avoid
misunderstandings.
Drug Use: We do not tolerate the use of illegal drugs or the abuse of prescribed or over the counter drugs on our premises or
grounds or you staying on our premises or grounds if under the influence of any drug or intoxication whether as a result of consuming
such drugs or, beverages on or off our premises or grounds that would cause you to violate this policy. Police intervention is used.
Theft: We prosecute for theft. We will give you the benefit of the doubt and bill your credit or debit card for any item missing from our
premises that you are renting. You are welcome to be part of our exit inventory check upon request in writing at checkout. Robes are
billed at $100.00 each. Linens at $100.00 per set. Towels at $15.00 each, Wash cloths at $10.00 each. Do not use Linens, Robes,
towels, wash cloths etc. for makeup removal or shoe cleaning etc. to avoid paying for them.
Personal Possessions For your personal safety and the safety of your possessions keep your door locked and remember to please
lock your door when you leave the premises and/or when you checkout. You are responsible for your valuables just as you would be in
your own home so please use common sense and caution. Safe deposit boxes may be rented at the local bank if you have large sums
of money , expensive jewelry, etc. We are not responsible for lost or stolen valuables or possessions. Please check to be sure you
have all of your possessions when you check out. There is a $25.00 charge as well as the cost of returning left possessions to you. All
possessions are returned at your expense. Your credit card will be charged and by booking with us you agree to this charge for left
possessions. Unless we receive a request from you in writing you agree any and all left possessions shall be deemed abandoned and
disposed of as we see fit which includes donating them to a local charity etc. without restriction as to disposition by you within 10
calendar days after the date of your checkout. We have no obligation to look for possessions but if in the course of our normal
business we find a possession and can identify the left possession as yours we will attempt one phone call or email to advise you
that you have left a possession on our premises before disposition. Please check to see that you have all of your possessions when
you leave or promptly notify us as to a left possession. We have a non access safe on the premises for your valuables upon request.
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To price, plan or Book One of our services please call 828 389 CALL (2255)
To View our other selections please click below
To View our other selections please click below
ABOUT US CRUISES LAKE/LAND FUN LODGING
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ROMANCE OOPS BEST BETS SWEET SERENITY
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Simple Weddings
The following policies govern the use of all services provided by Simple Weddings and Rainbow
Weddings.
Simple Weddings: is a wedding provider for both Simple Weddings, Commitment Ceremonies and Rainbow Weddings as well as a
broker for Weddings and Ceremonies outside the continental United States and has prepared these policies to avoid confusion or
misunderstandings. Weddings and other services are established by booking. We do not take reservations. Once you have booked
your wedding or other service the date, time and arrangements are sold to you. This means we can not sell what you have purchased
to anyone else.
Deposits: There is a non refundable deposit of 50% of the cost of your package upon oral acceptance and or signing of the agreement
if made in person or by acceptance by email or other verifiable source. This is a legally binding agreement between us and you that
obligates you to pay in keeping with the terms of the agreement and you understand and agree that No work will commence on any
service until the deposit is received by us and you further agree that if any delay on your part to follow the terms of the agreement
and/or this policy that creates a problem with our fulfilling your package provisions in a timely fashion or that requires modification to
your package to retain your date and time shall be 100% acceptable by you without recourse and that what is provided at our
discretion shall be acceptable to you as full accord and satisfaction. The reason for this agreement is that you are purchasing a
service that requires a great deal of planning and coordination both on and off site in many instances and it is essential that you fulfill
your obligations as we will fulfill ours in a timely manner to provide you with what you have purchased. All Wedding providers have
language of this type but most hide it. We prefer that you know what you are buying and the terms of your purchase. So please
remember to pay your deposit as required by this provision and all subsequent payments when due as called for in your agreement.
Services: All services are provided to you as outlined in your wedding agreement. Any additional service to be provided shall be added
not later than 45 calendar days before your Ceremony date in a signed agreement and paid for at the time of the request. Lesser time
may be acceptable depending upon the request at the sole discretion of Simple Weddings. Changes to already agreed to services
shall be made in the sole discretion of Simple Weddings on a cost Plus basis to be determined based on the nature of the request. All
requests will be in a writing signed by you and no change will be made without a signed change order signed by both parties. Outside
events in which you request that we provide rain tenting for your event shall be honored as per your agreement. Rain Tenting when
ordered shall be paid for at the time of the order and is non refundable whether used or not. All balances due on your ceremony shall
be paid in full not later than 10 calendar days before your Ceremony is to take place. Failure to pay in full as called for in this policy
and/or your agreement may at the sole discretion of Simple Weddings be just cause to cancel your Ceremony without further
recourse by you. This will not relieve you of paying the balance due on your Ceremony which shall be due and owing to Simple
Weddings upon demand as liquidated damages for your failure to perform. Simple Weddings shall also in its sole discretion upon
request by you in writing for good verifiable cause consider rescheduling your Ceremony upon payment in full and additional payment
to replace all perishable and rental items including labor if any that were to be used in your original ceremony. It is important that your
ceremony be paid for as called for in this policy and all services to be provided be agreed to in the time frames as called for in this
policy and your agreement to insure that your Ceremony be completed as planned.
Weather: In the event of inclement weather in outdoor venues in which you have not elected to order tenting the Ceremony shall if
possible continue in the sole discretion of the minister or officiant. No ceremony shall take place in severe weather and if you have
not ordered an alternate location your ceremony shall be completed at a time and place selected by Simple Weddings on the day of
your Ceremony. Simple Weddings shall not be responsible for guests, wedding party or others to provide a inclement alternate
location unless you have ordered and paid for one in your agreement. You agree that this is acceptable to you and shall act as full
accord and satisfaction of your agreement with Simple Weddings.
Refunds: There shall be no refunds on the initial deposit, additional services, change orders, Labor, perishable items such as food and
flowers etc. or rental items if any. Simple Weddings may in its sole discretion but with no requirement or obligation to do so refund
any balance remaining for verifiable just cause as is acceptable to Simple Weddings. If you disagree with any of these policies or do
not wish to be bound by any policy or provision or part therein do not book your ceremony with Simple Weddings as your booking shall
constitute your agreement to be bound by these policies and the terms and conditions of your agreement without exception.
The following policies govern the use of all services provided by Simple Weddings and Rainbow
Weddings.
Simple Weddings: is a wedding provider for both Simple Weddings, Commitment Ceremonies and Rainbow Weddings as well as a
broker for Weddings and Ceremonies outside the continental United States and has prepared these policies to avoid confusion or
misunderstandings. Weddings and other services are established by booking. We do not take reservations. Once you have booked
your wedding or other service the date, time and arrangements are sold to you. This means we can not sell what you have purchased
to anyone else.
Deposits: There is a non refundable deposit of 50% of the cost of your package upon oral acceptance and or signing of the agreement
if made in person or by acceptance by email or other verifiable source. This is a legally binding agreement between us and you that
obligates you to pay in keeping with the terms of the agreement and you understand and agree that No work will commence on any
service until the deposit is received by us and you further agree that if any delay on your part to follow the terms of the agreement
and/or this policy that creates a problem with our fulfilling your package provisions in a timely fashion or that requires modification to
your package to retain your date and time shall be 100% acceptable by you without recourse and that what is provided at our
discretion shall be acceptable to you as full accord and satisfaction. The reason for this agreement is that you are purchasing a
service that requires a great deal of planning and coordination both on and off site in many instances and it is essential that you fulfill
your obligations as we will fulfill ours in a timely manner to provide you with what you have purchased. All Wedding providers have
language of this type but most hide it. We prefer that you know what you are buying and the terms of your purchase. So please
remember to pay your deposit as required by this provision and all subsequent payments when due as called for in your agreement.
Services: All services are provided to you as outlined in your wedding agreement. Any additional service to be provided shall be added
not later than 45 calendar days before your Ceremony date in a signed agreement and paid for at the time of the request. Lesser time
may be acceptable depending upon the request at the sole discretion of Simple Weddings. Changes to already agreed to services
shall be made in the sole discretion of Simple Weddings on a cost Plus basis to be determined based on the nature of the request. All
requests will be in a writing signed by you and no change will be made without a signed change order signed by both parties. Outside
events in which you request that we provide rain tenting for your event shall be honored as per your agreement. Rain Tenting when
ordered shall be paid for at the time of the order and is non refundable whether used or not. All balances due on your ceremony shall
be paid in full not later than 10 calendar days before your Ceremony is to take place. Failure to pay in full as called for in this policy
and/or your agreement may at the sole discretion of Simple Weddings be just cause to cancel your Ceremony without further
recourse by you. This will not relieve you of paying the balance due on your Ceremony which shall be due and owing to Simple
Weddings upon demand as liquidated damages for your failure to perform. Simple Weddings shall also in its sole discretion upon
request by you in writing for good verifiable cause consider rescheduling your Ceremony upon payment in full and additional payment
to replace all perishable and rental items including labor if any that were to be used in your original ceremony. It is important that your
ceremony be paid for as called for in this policy and all services to be provided be agreed to in the time frames as called for in this
policy and your agreement to insure that your Ceremony be completed as planned.
Weather: In the event of inclement weather in outdoor venues in which you have not elected to order tenting the Ceremony shall if
possible continue in the sole discretion of the minister or officiant. No ceremony shall take place in severe weather and if you have
not ordered an alternate location your ceremony shall be completed at a time and place selected by Simple Weddings on the day of
your Ceremony. Simple Weddings shall not be responsible for guests, wedding party or others to provide a inclement alternate
location unless you have ordered and paid for one in your agreement. You agree that this is acceptable to you and shall act as full
accord and satisfaction of your agreement with Simple Weddings.
Refunds: There shall be no refunds on the initial deposit, additional services, change orders, Labor, perishable items such as food and
flowers etc. or rental items if any. Simple Weddings may in its sole discretion but with no requirement or obligation to do so refund
any balance remaining for verifiable just cause as is acceptable to Simple Weddings. If you disagree with any of these policies or do
not wish to be bound by any policy or provision or part therein do not book your ceremony with Simple Weddings as your booking shall
constitute your agreement to be bound by these policies and the terms and conditions of your agreement without exception.
Discounts, Promotions,Sale and Mountain Memory Dollar tm Policies
In an effort to provide more value for your Dollars we have created a grouping of value for the dollar
programs and discounts to let you get more of what you have come to the mountains for at a great price.
Mountain Memory Dollars: The Mountain Memory Dollar program is a program that lets you accrue credits for every dollar
you spend over and above the program entry threshold. The Threshold for program entry in 2009 is $500.00. This means that when
you spend $500.00 with us anytime in 2009 in one purchase or multiple purchases you may enroll in the program for free.
To accumulate Mountain Memory Dollar Credits: After program entry all subsequent qualifying purchase you make over $50.00 add
credits to your account at the rate of 5% of the amount spent. This means that for every $100.00 not including taxes you spend you
will receive a $5.00 credit (5%) that can be used on any* service we offer in a subsequent stay but not in the same stay or use of
service in which the credit was accrued.
*Rental services and limousine services require that you be a guest of Simple Pleasures when ordering the service. Food and beverage items excluded.
Referrals: You also will receive a 5% credit for any referral that purchases services from us in the amount of $100.00 or more on
their first service purchase. You will not accrue credit for subsequent purchases made by your referrals. In order to receive this credit
you must submit an email to us at least 7 calendar days prior to the booking by your referral to receive credit for their purchase. This
email must state the name(s) of the person being referred and their phone number, address or other identifier so that we can
determine that you are the first one to refer the new purchaser. People you may not collect credit for: Returning Guests, Guests who
spend less than $100.00 on their first service purchase. Your account will be credited once the funds from your referral are received.
In the event of failure to receive funds for any reason no credit will be added to your account. The referral will be invalid.
The Mountain Memory Dollar Program: The Mountain Memory Dollar TM is a registered trade mark program operated
exclusively by Romantic Lake Cruises and licensed to it's Mountain Memory Partners. Ask your lodging facility if they are a Mountain
Memory Partner so that you can start accruing Mountain Memory Dollars for more value from your vacation dollars.
Mountain Memory Dollars is a program that you must join to receive Mountain Memory Dollar program benefits. It does not cost
anything to join but you must meet the threshold to become a member in one purchase or in subsequent purchases in the same
season which will be linked together for eligibility and accrual of Mountain Memory discount credits. Ask your FREE planner if you
have questions on this program or want your eligibility or accrued credits checked. The current threshold is $200.00
Terms and Conditions of the Mountain Memory Dollar Program: The Mountain Memory Dollar Program is
exclusive and may not be combined with any other discount or promotion or sale. Your credits are not transferable, may not be sold,
bartered or given away, have no cash value and must be used by the person listed on the account as the purchaser. All service and
other polices and procedures in effect or as amended shall apply to this program and we reserve the right to amend, add to or
suspend or abolish the program at any time with the exception of already earned credit accrual which shall be valid as earned and
may be used as called for herein for 24 calendar months from the date of purchase and will not be affected by a change in the terms
and conditions of the program. New credit accrual requirements and rewards will be effective as of the date of implementation which
shall be the date of posting to the Romantic Lake Cruises Web Site on this page. Old credit and new credit may be combined in the
event of a program change for the period of time the credits are Valid. Gas and Tow service purchases are not eligible for this
program. Credits may not be used on the stay or for services on the dates in which they were accrued. Credits may be used on
subsequent stays and purchases. Violation of this policy shall result in forfeiture of credits and prohibition from current or future
participation in the Mountain Memory dollar Program.
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PROMOTIONAL DISCOUNTS: We offer discounts on selected services. The services change from time to time as do the
discount rates. Check at the bottom of each service page you click on for promotions.
UNDERSTANDING OUR PROMOTIONS: If the month for the promotion is June: If it is now July the promotion is over. If it
is May the promotion is next month. If it is June look for the valid dates in June if no dates are given the promotion is for the whole
month of June. Remember, Promotions run all year and are changed frequently in our service offerings so check our site frequently
for the best deals. Promotions stating a use by date must be used by that date or the booking may be extended at the regular price
for the services offered unbundled for up to two years from the date of purchase upon approval and issuance of an extension
confirmation number. If you were not issued an extension confirmation number you did not get approval for an extension.
Getting a Promotional Discount: To obtain a promotional discount you must request the discount that applies to your
purchase at the time of booking. Discounts are not automatic and change frequently and apply to many services so unless you
request your discount in a timely fashion on your booking date you will not get a discount. If you have been given a discount you will
receive a discount confirmation number on your confirmation email. If you do not have a discount number you do not have a discount.
You will have 48 hours from the date and time of your confirmation email to advise us that you were not credited with your promotional
discount or your discount will be forfeited. Promotional Discounts are not given retroactively and must be requested at the time of
booking.
Other Discounts: We offer Military on active duty, Senior and Newly Wed discounts on Specialty Cruises and Magical Mountain
Motor Tours. This discount may not be used with any other price reduction, promotion, sale or discount offered by us. Accrued
Mountain Memory Dollars may be used with this discount. You may choose between this discount and a promotional discount to get
the most value for your dollars. Discounts are not automatic: You must request your discount at the time you book your services with
us. Failure to request your discount will result in a forfeit of any discount you may have been eligible to receive. Discounts will not be
applied retroactively. If you have been given a discount you will receive a discount confirmation number on your confirmation email. If
you do not have a discount number you do not have a discount. You will have 48 hours from the date and time of your confirmation
email to advise us that your were not credited with your promotional discount or your discount will be forfeited.
Prices, Programs and services: We reserve the right to raise or lower prices or create, amend or discontinue any service
or program or promotion without notice. We will honor all bookings made before Price, Promotion, Program or Service changes.
The policies as shown here take precedence over any oral, printed or prior email offer booked in keeping with any offer. It is not our
intent to offer anything outside these policies and we reserve the right to refuse to offer any service in conflict with these polices and
if booked refund the monies paid or encumbered or honor the offer in our sole discretion. Booking requires that you provide accurate
information to our FREE Planner when booking any service with us. All information requested is required to provide service to you. In
the event you have provided information that is inaccurate for any reason we may decline to offer service or attempt to correct the
information with you and then book your service. There may be a fee for correction assistance if a third party bank or credit card
carrier is involved or special assistance is required. The fee shall not exceed $15.00 per correction and shall be billed only if a third
party is involved to resolve your problem. You can avoid third party fees by dealing directly with the third party. If you do not agree with
our policies do not book. Booking connotes agreement by you to be bound by our policies.
In an effort to provide more value for your Dollars we have created a grouping of value for the dollar
programs and discounts to let you get more of what you have come to the mountains for at a great price.
Mountain Memory Dollars: The Mountain Memory Dollar program is a program that lets you accrue credits for every dollar
you spend over and above the program entry threshold. The Threshold for program entry in 2009 is $500.00. This means that when
you spend $500.00 with us anytime in 2009 in one purchase or multiple purchases you may enroll in the program for free.
To accumulate Mountain Memory Dollar Credits: After program entry all subsequent qualifying purchase you make over $50.00 add
credits to your account at the rate of 5% of the amount spent. This means that for every $100.00 not including taxes you spend you
will receive a $5.00 credit (5%) that can be used on any* service we offer in a subsequent stay but not in the same stay or use of
service in which the credit was accrued.
*Rental services and limousine services require that you be a guest of Simple Pleasures when ordering the service. Food and beverage items excluded.
Referrals: You also will receive a 5% credit for any referral that purchases services from us in the amount of $100.00 or more on
their first service purchase. You will not accrue credit for subsequent purchases made by your referrals. In order to receive this credit
you must submit an email to us at least 7 calendar days prior to the booking by your referral to receive credit for their purchase. This
email must state the name(s) of the person being referred and their phone number, address or other identifier so that we can
determine that you are the first one to refer the new purchaser. People you may not collect credit for: Returning Guests, Guests who
spend less than $100.00 on their first service purchase. Your account will be credited once the funds from your referral are received.
In the event of failure to receive funds for any reason no credit will be added to your account. The referral will be invalid.
The Mountain Memory Dollar Program: The Mountain Memory Dollar TM is a registered trade mark program operated
exclusively by Romantic Lake Cruises and licensed to it's Mountain Memory Partners. Ask your lodging facility if they are a Mountain
Memory Partner so that you can start accruing Mountain Memory Dollars for more value from your vacation dollars.
Mountain Memory Dollars is a program that you must join to receive Mountain Memory Dollar program benefits. It does not cost
anything to join but you must meet the threshold to become a member in one purchase or in subsequent purchases in the same
season which will be linked together for eligibility and accrual of Mountain Memory discount credits. Ask your FREE planner if you
have questions on this program or want your eligibility or accrued credits checked. The current threshold is $200.00
Terms and Conditions of the Mountain Memory Dollar Program: The Mountain Memory Dollar Program is
exclusive and may not be combined with any other discount or promotion or sale. Your credits are not transferable, may not be sold,
bartered or given away, have no cash value and must be used by the person listed on the account as the purchaser. All service and
other polices and procedures in effect or as amended shall apply to this program and we reserve the right to amend, add to or
suspend or abolish the program at any time with the exception of already earned credit accrual which shall be valid as earned and
may be used as called for herein for 24 calendar months from the date of purchase and will not be affected by a change in the terms
and conditions of the program. New credit accrual requirements and rewards will be effective as of the date of implementation which
shall be the date of posting to the Romantic Lake Cruises Web Site on this page. Old credit and new credit may be combined in the
event of a program change for the period of time the credits are Valid. Gas and Tow service purchases are not eligible for this
program. Credits may not be used on the stay or for services on the dates in which they were accrued. Credits may be used on
subsequent stays and purchases. Violation of this policy shall result in forfeiture of credits and prohibition from current or future
participation in the Mountain Memory dollar Program.
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PROMOTIONAL DISCOUNTS: We offer discounts on selected services. The services change from time to time as do the
discount rates. Check at the bottom of each service page you click on for promotions.
UNDERSTANDING OUR PROMOTIONS: If the month for the promotion is June: If it is now July the promotion is over. If it
is May the promotion is next month. If it is June look for the valid dates in June if no dates are given the promotion is for the whole
month of June. Remember, Promotions run all year and are changed frequently in our service offerings so check our site frequently
for the best deals. Promotions stating a use by date must be used by that date or the booking may be extended at the regular price
for the services offered unbundled for up to two years from the date of purchase upon approval and issuance of an extension
confirmation number. If you were not issued an extension confirmation number you did not get approval for an extension.
Getting a Promotional Discount: To obtain a promotional discount you must request the discount that applies to your
purchase at the time of booking. Discounts are not automatic and change frequently and apply to many services so unless you
request your discount in a timely fashion on your booking date you will not get a discount. If you have been given a discount you will
receive a discount confirmation number on your confirmation email. If you do not have a discount number you do not have a discount.
You will have 48 hours from the date and time of your confirmation email to advise us that you were not credited with your promotional
discount or your discount will be forfeited. Promotional Discounts are not given retroactively and must be requested at the time of
booking.
Other Discounts: We offer Military on active duty, Senior and Newly Wed discounts on Specialty Cruises and Magical Mountain
Motor Tours. This discount may not be used with any other price reduction, promotion, sale or discount offered by us. Accrued
Mountain Memory Dollars may be used with this discount. You may choose between this discount and a promotional discount to get
the most value for your dollars. Discounts are not automatic: You must request your discount at the time you book your services with
us. Failure to request your discount will result in a forfeit of any discount you may have been eligible to receive. Discounts will not be
applied retroactively. If you have been given a discount you will receive a discount confirmation number on your confirmation email. If
you do not have a discount number you do not have a discount. You will have 48 hours from the date and time of your confirmation
email to advise us that your were not credited with your promotional discount or your discount will be forfeited.
Prices, Programs and services: We reserve the right to raise or lower prices or create, amend or discontinue any service
or program or promotion without notice. We will honor all bookings made before Price, Promotion, Program or Service changes.
The policies as shown here take precedence over any oral, printed or prior email offer booked in keeping with any offer. It is not our
intent to offer anything outside these policies and we reserve the right to refuse to offer any service in conflict with these polices and
if booked refund the monies paid or encumbered or honor the offer in our sole discretion. Booking requires that you provide accurate
information to our FREE Planner when booking any service with us. All information requested is required to provide service to you. In
the event you have provided information that is inaccurate for any reason we may decline to offer service or attempt to correct the
information with you and then book your service. There may be a fee for correction assistance if a third party bank or credit card
carrier is involved or special assistance is required. The fee shall not exceed $15.00 per correction and shall be billed only if a third
party is involved to resolve your problem. You can avoid third party fees by dealing directly with the third party. If you do not agree with
our policies do not book. Booking connotes agreement by you to be bound by our policies.
Remember: Romantic Lake Cruises: Affordable FUN in the
mountains or on the Lake. Our Motto: All you have to do is show
up and we'll do our best to make your vacation, getaway or
special occasion more than just fun.....
We make memories....Let us make one for you
mountains or on the Lake. Our Motto: All you have to do is show
up and we'll do our best to make your vacation, getaway or
special occasion more than just fun.....
We make memories....Let us make one for you